General terms and conditions

Prices
All mentioned prices are in Euros.

Consultations
Consultations are on a one-on-one basis unless agreed otherwise.
You have to be at least 18 years of age to book a consultation. A parent or guardian should accompany someone under the age of 18.
If you are taking medication for the treatment of a mental disorder or if you are suffering from a mental illness such as schizophrenia or psychosis, Boris requests you to share this when booking a consultation.

Duration
A consultation starts at the agreed time and takes 15, 30, 60, or 90 minutes. Showing up late for a consultation goes at the expense of the agreed duration.

Technical disturbances, force majeure
In the event of a technical disturbance caused, for example, by a telecom or internet provider, a consultation might get interrupted. We will attempt to reestablish contact and lost time will be compensated by extending the duration of the consultation. In many cases, a secondary back-up line is available. If the technical problem cannot be fixed right away, we will discuss to complete the consultation on a different moment as soon as possible.

Booking & canceling
A booking is finalized once you have received a confirmation email.
The refund policy applies when you decide to cancel a booking.
Bookings can be canceled by email or telephone.
If Boris is unable to carry out a consultation due to illness or other unforeseen circumstances, you can choose to reschedule the booking or request a refund.

Termination
Boris reserves the right to refuse or (prematurely) cancel a consultation.

Refund conditions
Cancellation of a consultation by a client:
■ Consultations can be canceled up to 24 hours before the start of the consultation free of charge.
  – If the consultation is not rescheduled the full amount is refunded.
  – If the consultation is rescheduled, a refund does not apply.
■ If a consultation is canceled less than 24 hours before it starts, 50% of the amount is refunded.
■ If a consultation is not canceled and you are a no-show, there will be no refund.

Cancellation of a consultation by Boris:
If Boris is forced to cancel a consultation, it can be rescheduled, or you can request a full refund.

Privacy & Disclaimer
The information we share is confidential. I neither share privacy-sensitive information with third parties nor do I share such information about third parties.
A consultation is not a substitute for medical, legal, or financial advice. No rights can be derived from the messages. You can read more about this in the Privacy Statement & Disclaimer.

Use of this website
Information on this website can be altered without prior notice. Appointments will be confirmed by email which will be the applicable agreement between the parties from then on. Subject to possible errors.